Store Policies

 

All orders received by 2pm EST will ship same day Monday-Friday. All orders received after 2pm please allow 24-48 hours for shipping and tracking to be emailed to you.

Due to Covid-19 we are currently not accepting any exchange items. Should your item arrive damaged we will assist in replacing it at that time. We do not accept returns for any other reason please be sure you've ordered the correct size and color before checking out. We are here to help feel free to contact us with any questions or concerns. 

FAQS:

​Q: MY ORDER WILL NOT PROCESS AND I KNOW I HAVE AVAILABLE FUNDS ON MY CREDIT/DEBIT CARD?

A: It is possible that you are providing two different addresses for the billing and shipping address. Unfortunately we only ship to the billing address that you're bank has on file. You do have the option of paying via PayPal as long as your shipping to a confirmed address.

Q: WHY WAS I CHARGED TWICE?

A: If you see a double pending transaction on your account you have not been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.

Q: HOW DO I USE A STORE CREDIT AND A COUPON CODE?

A: Please enter your coupon code in the discount code section at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.

 

Q: I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?

A: Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up. Click on "notify me when available" and enter your email address. When the item is back in stock you will be notified by email.